FAQs

Shipping & Ordering

The treatment of your command, the process of manufacturing the articles and the shipping (free of charge) takes approximately 10 to 15 working days. We do everything we can to assure that you get your order as fast as possible, without affecting the quality of our products.

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free in the United States.

If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

With our secure delivery, The Unicorn Kingdom takes care of the disputes for you. The satisfaction of our customers is our priority. We don't return the fault to the carrier and let you "manage". We assume full responsibility by immediately sending you a new parcel at our expense.

Do not hesitate to contact us by email at contact@theunicornkingdom.com : our team will do its utmost to meet your expectations.

Cancel & Return

Yes, as long as your order is not "in process".

It is absolutely possible to cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at contact@theunicornkingdom.com : our team will do its utmost to meet your needs! 

We are only able to accept a return in the case of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to contact@theunicornkingdom.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

All our textiles come with a size guide to avoid this kind of inconvenience for our friendly customers. Our team has taken care to measure each item and to add the corresponding comment in each description. From that moment on, the buyer assumes full responsibility for products that are too small/large. Nevertheless, we know that the purchase of such an item can cause great frustration.

Do not hesitate to contact our customer support by email at contact@theunicornkingdom.com : we will do our best to satisfy you (by offering a possible compensation, for example).

Privacy

Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept :

Credit Cards

Debit cards

Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Yes, your information is 100% encrypted.

The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

Other Questions

We make it as easy as possible for you to buy.

-You select the desired product(s)
-Click on "add to cart".
-Click on the shopping cart icon in the top right corner (your "shopping cart") to complete your purchase.

We also offer you the possibility to create an account to make the process even simpler.

No. Except in exceptional cases, we only accept one discount code per order.

The Unicorn Kingdom ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.

If you would like to order in bulk, send an e-mail to our team at contact@theunicornkingdom.com