Get in Touch

We are here to help. Whether you have a question about your order, need product information, or want to share feedback, our team is ready to assist you.

Contact Information

Email	contact@kawaii-unicorn.com
Response Time	We aim to respond within 24 hours (business days), Monday to Friday.
Address	Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong

Before You Contact Us

For faster resolution, you may find answers to common questions on these pages:

• Order Tracking - your shipping confirmation email contains the tracking number and a direct link.
• Shipping Policy - Processing times, delivery estimates, and shipping costs.
• Return & Refund Policy - How to initiate a return, refund timelines, and eligibility.

What to Include in Your Message

To help us assist you as quickly as possible, please include:

• Your order number (if applicable).
• The email address used for your order.
• A clear description of your question or issue.
• Photos if you are reporting a damaged or defective item.

OUR COMMITMENT We value every customer and take every inquiry seriously. Our team strives to resolve all questions and issues promptly and fairly. Thank you for choosing Kawaii Unicorn.