Last Updated: August 28, 2026

AT A GLANCE 14-day return window • Try it on as you would in a shop • Original packaging not required • Full refund processed within 14 days of receipt • Contact: contact@kawaii-unicorn.com

1. Overview

We want you to be completely satisfied with your purchase from Kawaii Unicorn. If you are not happy with your order, we offer returns and refunds in accordance with the terms outlined below.

This Return & Refund Policy applies to all products purchased through our website, kawaii-unicorn.com. By making a purchase, you agree to the terms of this policy.

This policy should be read in conjunction with our Shipping Policy and our Terms of Service.

2. Return Eligibility

2.1 Return Window

You may request a return within 14 days of receiving your order. The return window begins on the date of delivery as indicated by the carrier's tracking information.

2.2 Conditions for Return

To be eligible for a return, the following conditions must be met:

• You may try the item on, exactly as you would in a shop.
• The original packaging is not required. Please pack the item so it travels safely.
• You must provide proof of purchase (order confirmation email or order number).
• The return request must be submitted within the 14-day return window.

2.3 Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked as "Final Sale" or "Non-Returnable" on the product page.
• Gift cards.
• Items that have been used, altered, washed, or damaged by the customer.
• Intimate or personal hygiene products.
• Items returned after the 14-day return window.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1 - Contact Us Send an email to contact@kawaii-unicorn.com with the subject line "Return Request - [Your Order Number]". Include your order number, the item(s) you wish to return, and the reason for the return.

Step 2 - Receive Authorization Our team will review your request and respond within 24 hours (business days) with a Return Merchandise Authorization (RMA) number and return instructions, including the return shipping address.

Step 3 - Ship the Item Pack the item securely - the original packaging is not required - and ship it to the address provided. Include your RMA number inside the package. We recommend using a tracked shipping service.

Step 4 - Inspection & Refund Once we receive and inspect the returned item, we will notify you by email whether your refund has been approved or rejected. Approved refunds are processed within 14 days.

4. Return Shipping Costs

We cover the cost of the return. E-mail us the shipping receipt and we will refund the postage together with the purchase price.

Your refund covers the full purchase price. Delivery was free, so there is nothing else to refund.

5. Refunds

5.1 Refund Processing

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. Approved refunds will be processed to your original payment method within 14 days. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.

5.2 Refund Amounts

• Full refund: the full purchase price, for any item returned within the return window.
• Reduced refund: only where an item has lost value through handling that goes beyond checking its nature and fit.
• Items that do not meet the return eligibility criteria are sent back to you at no charge and cannot be refunded.

5.3 Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank, as processing times may vary.
3. If you have done both and still have not received your refund, please contact us at contact@kawaii-unicorn.com.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at contact@kawaii-unicorn.com. Include the following in your email:

• Your order number.
• A description of the damage or defect.
• Clear photos of the damaged or defective item.

IMPORTANT For damaged or defective items, we will offer a full refund or a free replacement at your choice. You will not be required to return the damaged item in most cases.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at contact@kawaii-unicorn.com. Orders can only be cancelled if they have not yet been shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email	contact@kawaii-unicorn.com
Return Address	You will receive the return address by e-mail once your return has been approved. Please do not ship any item back before requesting a return.

We aim to respond to all return inquiries within 24 hours (business days).