Shipping Policy
Last Updated: August 28, 2026
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AT A GLANCE Processing: 1-3 business days • Domestic delivery: 7-12 business days • International delivery: 7-12 business days • Tracking provided for all orders • Shipping: Free shipping • Contact: contact@kawaii-unicorn.com |
1. Overview
We ship worldwide. We are committed to delivering your orders as quickly and reliably as possible. This Shipping Policy outlines our processing times, estimated delivery windows, shipping costs, and tracking procedures.
Please read this policy carefully before placing your order. By completing a purchase on our Site, you agree to the shipping terms described below.
2. Order Processing
2.1 Processing Time
All orders are processed within 1-3 business days after we receive your order confirmation. Business days are Monday through Friday, excluding public holidays.
You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.
2.2 Order Verification
In some cases, we may need to verify your order before processing. This may include verifying your payment information, shipping address, or order details. If verification is required, we will contact you by email. Verification may add 1 to 2 business days to your processing time.
2.3 Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at contact@kawaii-unicorn.com. We can accommodate changes only if the order has not yet been dispatched. Once an order has shipped, it cannot be modified or canceled and will be subject to our Return & Refund Policy.
3. Shipping Rates and Delivery Estimates
|
Destination |
Estimated Delivery |
Shipping Cost |
| Domestic | 7-12 business days | Free shipping |
| International | 7-12 business days | Free shipping |
Delivery estimates begin from the date of shipment, not the date the order is placed. Actual delivery times may vary due to carrier delays, customs processing, or other factors beyond our control.
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PLEASE NOTE During peak seasons (holidays, special promotions), processing and delivery times may be extended. We will communicate any expected delays on our website and via order confirmation emails. |
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order on our Order Tracking page.
4.1 Tracking Not Updating
It may take a few days for tracking information to become active after you receive your shipping confirmation email. This is normal and does not mean your order has not been shipped. If your tracking information has not updated for more than 10 business days, please contact us at contact@kawaii-unicorn.com and we will investigate.
5. Shipping Origin, Customs, Duties, and Taxes
Part of our catalogue ships from a warehouse inside the EU, the rest directly from our partner warehouse in China. The delivery time stated on each product page applies. Any import duties on shipments from China are covered by us - you pay nothing extra on delivery.
6. Shipping Issues
6.1 Undelivered or Lost Packages
If your order has not arrived within the estimated delivery window, please follow these steps:
- Check your tracking information for the latest status update.
- Check with neighbors or household members who may have received the package.
- Contact your local post office or carrier to inquire about the package.
- If the package is still missing, contact us at contact@kawaii-unicorn.com with your order number.
For packages showing as delivered but not received, please allow 3 additional business days as carriers sometimes mark packages as delivered prematurely. If the package still cannot be located, we will work with the carrier to resolve the issue and will reship your order or refund you in full.
6.2 Incorrect Shipping Address
Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the reshipping costs.
6.3 Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery at contact@kawaii-unicorn.com with photos of the damaged packaging and item. We will arrange a replacement or refund in accordance with our Return & Refund Policy.
7. P.O. Boxes and APO/FPO Addresses
We do ship to P.O. Boxes and APO/FPO addresses. However, delivery to these addresses may take longer than standard delivery estimates. Tracking availability may also be limited for these shipments.
8. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
| contact@kawaii-unicorn.com | |
| Response Time | 24 hours (business days) |
| Order Tracking | Track Your Order |